The CBDT has issued a sternly worded directive dated 16th April 2018 stating that a number of complaints are being received in the Tax Payer Services Directorate regarding harassment, misconduct and high handedness of Officers and staff. <\/p>\n
It is stated that such incidents damage the image and reputation of the Income Tax Department and dent the efforts of the Department to position itself as a service oriented organization.<\/p>\n
All officers and staff have been instructed to deal with the public not only with administrative efficiency but also with the requisite soft skills. <\/p>\n
It is stated that the behaviour needs to be impeccable not only in the performance of their official duties but also decorous outside the office.<\/p>\n
The provocation for the directive appears to be the reprimand issued by Hon\u2019ble President Kovind<\/a> that the income-tax department is a \u201cservice provider<\/em>\u201d which should be \u201csensitive to the demands and dignity of the person<\/em>\u201d.<\/p>\n \u201cTax payer is your partner, not your adversary,<\/em>\u201d the Hon\u2019ble President reminded the income-tax department <\/p>\n Tax payer is your partner, not your adversary. You have a policy and regulatory role, but you are principally a service provider. Please be sensitive to the demands and dignity of the person \u2013 the honest tax payer \u2013 who is coming to you for a service #PresidentKovind<\/a><\/p>\n — President of India (@rashtrapatibhvn) March 23, 2018<\/a><\/p><\/blockquote>\n\n