Question And Answer
Subject: Refund Adjusted Against Non-Existent Demand Despite Settlement Under DTVsV
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Querist: Vishnu
Answered by:
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Date: September 21, 2025
Query asked by Vishnu

I had an old tax demand which I opted to settle under the Direct Tax Vivad se Vishwas (DTVsV) scheme. A final order was issued in my favour confirming full and final settlement of the arrear.

Problem:

  • Even after the settlement order, the system has not given effect to it.

  • The payments made under DTVsV were wrongly credited against the old arrear instead of being treated as settlement.

  • Further interest was wrongly computed on this supposed “balance demand.”

  • My recent refunds have been adjusted against this non-existent demand, even though the case was already closed.

Current Situation:

  • The portal still shows an outstanding demand.

  • Refunds for the last year and this year were both adjusted against it.

  • Despite filing a grievance, the issue is marked “resolved,” but no correction has been made in CPC’s records.

My objection/request:

  • The demand should be extinguished in CPC’s system as per the DTVsV settlement order.

  • Refunds wrongly adjusted should be restored along with applicable interest.

  1. Has anyone faced a similar issue where CPC did not give effect to a DTVsV/VSV settlement?

  2. Should I file a rectification request online, approach my Jurisdictional AO directly, or escalate further?

  3. Is there a process to recover the refunds already adjusted once the demand is nullified?

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Answer given by

It is an unfortunate situation. A number of other taxpayers have raised similar grievances. I suggest you file a detailed petition with CPGRAMS. If that doesn’t work, you may consider filing a Writ Petition in the High Court.



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