Shri. Atulesh Jindal, the Chairman of the CBDT has addressed a strongly worded letter dated 05.02.2016 to the Chief Commissioners and Directors Generals of Income-tax in which he has pulled up the department for unsatisfactory disposal of taxpayers’ grievances.
The CBDT Chief expressed dismay that repeated instructions from the CBDT had fallen on deaf ears. He stated that out of the total grievances of 7,863, 1696 grievances are pending for more than 6 months and 81 grievances are pending for more than a year. The learned Chairman reminded the department of the Citizens’ Charter which requires that all grievances should be disposed off within a period of two months.
The CBDT Chairman has directed the Chief Commissioners and Directors Generals to look into the matter personally and ensure that the grievances are disposed off on a priority basis. The Chairman has also directed that a ATR should be submitted to him in respect of grievances pending for more than six months
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