The CBDT has issued a letter dated 2nd August 2016 in which it has stated that the Income-tax department is committed to promote voluntary compliance with the direct tax laws through quality tax payer service. To achieve that objective, the CBDT has issued a Standard Operating Procedure (SOP) with regard to several aspects such as the redressal of grievances, resource management, etc. The functions of various directorates in the department are clearly spelt out so as to avoid shirking of responsibility by the field staff.
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