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CBDT Chief Slams Dept For Lackadaisical Attitude Towards Redressing Taxpayers’ Grievances

Hon’ble PC Mody, the Chairman of the CBDT, has taken a stern view regarding the lackadaisical attitude of the department in the matter of addressing grievances of the taxpayers. He has pointed out that the rights and dignity of the taxpayer have to be safeguarded while enforcing higher standards of accountability on officers and staff. He has directed the senior officers of the department to personally ensure that all grievances of taxpayers are satisfactorily addressed in a timely manner.

P. C. MODY
Chairman, CBDT &
Special Secretary to the Government of India
GOVERNMENT OF INDIA
Ministry of Finance/Department of Revenue
Central Board of Direct Taxes
North Block. New Delhi – 110001

E·mail: chairmancbdt@nic.in

Tele : 23092648 &Telefax : 23092544

New Delhi, 21st June, 2019

Sub. : Timely and proper redressal of Public Grievances

As you all are aware, Grievance Redressal is a major aspect of the department’s public relations exercise as also one of the primary focus areas of the Government and it is monitored at the highest level. It is important for safeguarding the right s and dignity of the taxpayer on one hand while enforcing higher standards of accountability on officers and staff at the other.

2. It has been re-iterated from time to time through written and verbal injunctions that all the Pr. Chief Commissioners. Chief Commissioners I Director Generals and their subordinate officers shall ensure that grievance redressal is one of their focus areas. It has also been conveyed that the senior officers shall personally monitor specified number of grievances and will ensure that the same are resolved in their Regional Charge within the prescribed time of 30 days. In almost every

video-conference the issue of expeditious resolution of grievances is also being highlighted by the Board.

3. However. inspite of all these efforts by the Board it is seen that the total number of pending grievances on CPGRAMS as on 20.06.20 19 is 2647 out of which 885 grievances are pending for more than 30 days. Likewise 34026 cases of e-Nivaran are still pending for resolution. These figures are a cause of serious concern and point to a lackadaisical attitude in the effective redressal of the grievance by the concerned authority.

4. Therefore. 1 would like you to ensure that all officers under your jurisdiction are directed to take requisite steps so as to reduce the avenues of grievances. Necessary steps must also be taken to redress all cases of CPGRAMS pending for more than 30 days. All e-Nivaran cases must also be resolved in a systemic manner adhering to the given time lines.

Yours

(P. C. Mody)

All Pr. Chief Commissioners of Income Tax/

Pr. Directors General of Income Tax


6 comments on “CBDT Chief Slams Dept For Lackadaisical Attitude Towards Redressing Taxpayers’ Grievances
  1. CA DEEPAK SONI says:

    USELESS TOTALLY USELESS.

  2. Bobjee kurien says:

    Civil Court Verdicts On Rights & Title Of Litigants Binding On Revenue Authorities: Bombay HC [Read Judgment] https://www.livelaw.in/news-updates/civil-court-judgments-binding-on-revenue-authorities-145877
    The issues involved are covered in the said case cited. Are decided by the supreme court and jurisdictional high court

  3. Bobjee kurien says:

    On the nizam group of cases a grievance petition was filed as early as 1995
    Till date the grievance is not settled despite orders from
    The Supreme court. High court
    The authorities just not borhered

  4. Sudhir says:

    wHILE TERRORISING TAX PAYERS TO PAY TAXES DISPUTED IN APPEAL , NO ONE BOTHERS TO GIVE EFFECT TO APPELLATE ORDERS AND ISSUE REFUNDS OF THE TAXES COLLECTED BY FORCE, THREAT, AND COERCION.

  5. Anand Partani says:

    CBDT needs to understood that holding refunds to show better collection taxes, not giving appeal effect in time

  6. Bobjee kurien says:

    The. CBDT is sleeping for over 24 years over a grievance petition filed
    Let them first show who is the boss

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