CBDT Chief Laments Non-Adherence To Time Limits By AOs In Disposing Public Grievances

Rani Singh Nair2

Hon’ble Rani Singh Nair, the Chairperson of the CBDT, has addressed a letter dated 17th August 2016 in which she has stated that timely and proper disposal of public grievances is one of the hallmarks of good governance and that CBDT must strive to accomplish this within the timelines laid down by the Government.

The CBDT Chief has noted that as on date there are 3738 CPGRAMS grievances pending out of which 1073 grievances are overdue i.e. pending beyond the prescribed period of 60 days for disposal. They include 4 grievances which are overdue beyond 1 year, 137 grievances overdue beyond 6 months, 390 grievances which are overdue for a period between three to six months and 542 grievances pending over 2 months to 3 months.

She has stated that as per the Central Action Plan 2016-17, it was communicated that all public grievances pending as on 30th April, 2016 were to be disposed of by 30th June, 2016.

The Chairperson has regretted that the Officers have not disposed of such grievances within that timeline.

It is further stated that a review of status of public grievances may come up in the next PRAGATI interaction to be held by the Hon. Prime Minister on the 24th August, 2016. The officers have been directed to ensure that all grievances pending beyond 60 days are disposed of expeditiously. It is also directed that the number of grievances pending beyond 6 months should be brought down to zero before 24th August, 2016.


13 comments on “CBDT Chief Laments Non-Adherence To Time Limits By AOs In Disposing Public Grievances
  1. Varaprasad Daitha says:

    Mr. Arvind Kejriwal and his wife had already tasted the incompetency of the CBDT and they might have thought not burn their fingers again.

  2. waghela b.s. says:

    Why Arvind Kejriwal and his wife , both have Incometax background, are not sitting on hunger strike against the incompetence of CBDT Chairman and its members. If they do it, people will appreciate their services.

  3. Varaprasad Daitha says:

    The chief of CBDT is lamenting on the failure of assessing officers’ part but he turning Nelson’s eye on what is going in his office itself. Will such remarks on subordinate office are justifiable with out refurbishing his office? The present new incumbent had issued another run out of mill circular to augment revenue collections.

  4. Surrender K Singal says:

    Grievances, relating to any Department, on CPGRAMS are similarly ignored by most Departments and the monitoring ministry of Public Grievances has been as casal as the concerned departments ??
    CBDT’s own portal incometaxindiaefiling.gov.in does have grievances procedure and there is no redressal of such grievances, TOO;
    So, that is the state of Tax Payers grievances at all levels ???/

    • b.s.waghela says:

      What is the use of lamenting and shedding crocodile tears ? This is the language of TIMID AND INCOMPETENT Chairman and its Members. Successive Chairmen are using such language to hide their incompetence. Why the Finance Ministry is not invoking Rules 56(j) of Fundamental Rules against around 50/60 Commissioners and Chief Commissioners ? Why some quota is not fixed for CITs/CCITs/Pr.CCITs ? This Rule was freely used in 1975 Emergency and things were moving in right directions. If this Rule is not to be used, remove it from the book. It is misfortune of the country that most of the Officers are unaware of any such Rule and where it is to be found ? Mr. Narendrabhai (PM) and Hashmukhbhai, (RS), please take note of these comments.

  5. Ashwani Joshi says:

    If the chair-person laments, the High Courts fume the pitiable condition of a normal taxpayer can be well imagined.Only the weeping or the tax evasion can be expected. To be at loggerheads with taxman is dreadful for many.I know of certain officers who are not less than butcher’s.

    • Ashwani Joshi says:

      Read “butchers “.

      • Rajesh Bhardwaj says:

        Butchers, Sir, is an interesting description of taxmen. The PM Shri Modi on independence day, said that people fear taxmen more than policemen!!! It is not clear why after repeated letters by earlier chairman and this letter by present chairperson, the grievance petitions are still pending. Reasons in each case should be seen at highest level and suitable directions issued to field formations case wise instead of general directions which are leading nowhere and assessees are helpless. There are also large number of rectification applications etc pending from pre-CPGRAMS era when manual applications used to be filed . These may also be looked into to reduce Greivances .of course priority can be given to cases being monitored at PMO level.

        • Sadashiv Vaze says:

          Whether any status of grievances are kept by the concerned officer or not? if not why it is not kept? What is redressal action on this? Whether the official is made accountable for such non performance. What can be done about these grievances.
          1. May I suggest the solution.
          2. Make ABC analysis of these grievances.
          3. Divide them between officers as per ABC analysis for redressal.
          4. Keep a regular watch on this.
          5. Take a meeting on regular basis about the status

  6. Bobjee kurien says:

    Well the Revenue Secretary has forwarded my grievance which is over 4 years and there is no response from the CBDT CHAIRPERSON

    • waghela b.s. says:

      Revenue Secretary, Chair-persons and Members of CBDT are frequently writing such letters to be-fool Narendra Modi. They have no intention to rectify the defects. How many Officers are sent home for not complying with the directions of the CBDT?

      • Surrender K Singal says:

        Such higher / heads of departments tried to ‘appease’ (be-fool) NaMo may be fooling themselves as our dear NaMo is concerned only in actual Results not such eye-washing directions of little consequence ?? Most A.Os. consider themselves untouchable by CBDT ??/

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