Hon’ble Sushil Chandra, the Chairman of the CBDT, has addressed a letter dated 24.04.2017 to the top brass of the Income-tax department in which he has lamented that the CBDT is one of the Government Departments which receives the maximum number of public grievances. He has also lamented the fact that the grievances are not attended to by the AOs and remain pending for inordinately long periods. Presently, there are 3431 pending grievances which include a large number of overdue grievances. The CBDT Chief has directed the top brass of the department to personally monitor the disposal of the grievances and warned that it will be given due importance while evaluating the annual performance of the officers.
GOVERNMENT OF INDIA
Ministry of Finance/Department ot Revenue
Central Board of Direct Taxes
North Block, New Delhi- 110001
Tele :23092648 & Telefax :23092544
Chairman, CBDT &
Special Secretary to the Government of India
Do No. Dir. (Hqrs.)/Ch. (DT)/39(2)/2015
New Delhi, 24th April, 2017
Dear Pr. CCIT/Pr. DGIT/CCIT/ DGIT
Sub: Timely and proper redressal of public grievances
As you are well aware, redressal of public grievances is one of the primary focus areas of the Government and is being monitored at the highest level through the PRAGATI interactions of Hon. Prime Minister. Hon’ble Prime Minister has desired that all the Departments should strive to reduce the grievance redressal time from current 60 days to 30 days.
2. CBDT is one of the 20 Government Departments / Ministries receiving the maximum number of public grievances on the online Public Grievances portal (CPGRAMS). Currently there are 3431 pending grievances which include the following number of overdue grievances, e., pending for more than 30 days:
31-60 days 61-90 days 91-180 days
942 281 91
3. On going through subordinate-wise status report, it is noticed that many Regions have quite substantive number of grievances pending for more than 30 days. This is a cause of series concern.
4. Time and again it has been impressed upon all the Chief Commissioners, Chief Commissioners and their subordinate officers to attend to these grievances on priority. It was also conveyed that the senior officers shall personally monitor specified number of grievances and shall ensure that the grievances in their Region/ Charge are resolved within the prescribed timeline of 30 days. I have personally written DO letters to all Pr. Chief Commissioners delineating the steps to be taken for expeditious resolution of the grievances. In almost every video conference this issue is being highlighted by the Board. In the action plan for the first quarter of F.Y. 2017-18, target has been given to clear all the grievances pending for more than 60 days.
5. I would like you to ensure that all the grievances pending in your Region for more than 60 days are resolved within a week and grievances pending for 30-60 days are resolved before 30th June, 2017 and a report in this regard is sent to me through your Zonal Member. I would also like to impress upon the field formation that matter of resolution of grievances on CPGRAMS portal should be given top priority as this aspect will be given due importance while evaluating the annual performance of the officers.
With Best Wishes,