Prime Minister Narendra Modi a.k.a NAMO has come to the rescue of beleaguered taxpayers. According to a terse note dated 26th March 2015 addressed by Hon’ble Ms. Anita Kapur, Chairperson of the CBDT, to the Income-tax department, she and the Revenue Secretary had a conference with NAMO regarding the status of public grievances against the department. At the meeting, NAMO “expressed dissatisfaction about delays in responding to public grievances” by the officers and “the harassment meted out to the taxpayers and officious behaviour” of the officers. NAMO also made it clear that he will be “personally monitoring” the status of monthly grievances on a monthly basis.
The Hon’ble CBDT Chairperson has directed all officers to give “utmost priority” to public grievances and to respond and attend to such grievances on “top priority”. She has also set out a timeline for disposal of the public grievances. At the end, she has issued a clear warning to the non-compliant officers that “any breach of the timeline will be viewed seriously and accountability will be required to be fixed for such failure”.