Hon’ble P. C. Mody, the newly appointed Chairman of the CBDT, has sent the clear message to all officials of the income-tax department that while maximizing the revenue collection is the immediate priority, the same has to be done “without any harassment or high handedness“.
The learned Chairman has stipulated that the conduct of the officials should be impeccable, friendly, yet objective – without fear or favour – as the Dept moves towards becoming a non-adversarial regime.
It is also emphasized that timely delivery of quality Tax Payer Services should be another prime area of focus. Continuous and concerted efforts should be made to address and redress all public grievances within the prescribed time- limit.
P. C. MODY
Chairman, CBDT & Special Secretary to the Government of IndiaGOVERNMENT OF INDIA
Ministry of Finance/Department of Revenue
Central Board of Direct Taxes
North Block, New Delhi – 110001
E-mail :thairmancbdt@nic.in
Tele : 23092648 & Telefax : 2309254426th February, 2019
My dear colleagues,
On taking over responsibility of the Chairman, CBDT, I am thankful to each and everyone for bestowing their good wishes as well as for the faith they have reposed in me. The efforts of our predecessors have ensured, that the Department has only risen in stature and with your support, I hope to continue to meet the aspirations of not only the public and taxpayers but also our own employees.
Our immediate priority, will be maximizing Revenue collection. We need to widen and deepen the tax base, ensuring simultaneously, the optimum utilization of physical as well as human resources.
This must be done without any harassment or high handedness on the part of officers or officials. Our conduct must be impeccable, friendly, yet objective -without fear or favour- as we move towards becoming a non-adversarial regime.
Timely delivery of quality Tax Payer Services shall be another prime area of focus. Continuous and concerted efforts must be made to address and redress all public grievances within the prescribed time- limit. Systemic reforms shall continue to be undertaken, especially to redress grievances of smaller taxpayers, such as: Increased automation of processes, e-filing, centralized processing of tax returns, and other bulk operations. Expediting Dispute Resolution, Tax Payer Education and Litigation Management shall also be areas of focus and concern.
We shall continue to strive towards greater transparency, accountability and improved voluntary compliance as we roll out a Digital Administration.
The Board shall also make all efforts for ensuring timely provision of service needs of its officials, with an aim to improve their efficiency, output, and morale. We shall try our best to harmonize the organizational goals with the needs of every employee, so that they are able to rise to the challenges of effective tax-administration with increased exposure and up-gradation.
“In dreams, begin responsibilities”. In this shared vision, I look forward, to not only your continuous support, but also your constructive suggestions and participation for improving the image of the Department and contributing towards Nation Building.
(P. C. Mody)
The Communication of Hon’ble Chairman is highly laudable and also commendable, but how long it takes to the department to change to non adversarial regime and accept that the tax payers deserve respect and fair treatment. Even today many officers are passing irresponsible orders on frivolous interpretations and when it comes to grievances many of them are left unattended for long time. Hope, there will be change.
Issue of TDS exemption certificate is an area requiring online submission and disposal of applications, which will avoid unnecessary refunds
LAUDABLE ….WISH THE MESSAGE REACHES THE OFFICERS AND THEY ACT. GRIEVANCE WINDOW IS EIGHTY PERCENT EFFECTIVE .ONCE AN OFFICER GETS POSTED IN INVESTIGATION HE OR SHE THINKS THAT THERE IS NOTHING BEYOND THIS.YOU BECOME AN UNFETTERED HORSE.THIS MIND SET SHOULD CHANGE.NO DOUBT TAX EVASION IS RAMPANT.BEST OF LUCK.
the email id of the chairman has been misspelled as “THAIRMANCBDT.NIC.IN”
All new incumbents to this top post issue such instructions . The system, however, works on the old dotted lines.